Getting Started With Vonjour
Welcome to Vonjour! We designed the system to be simple to configure! This guide includes everything you need to get started with your account.
Activate Your Extension
The first thing you’ll want to do is activate your extension. To activate your extension, you need to do two quick things:
First, make sure you have assigned yourself an extension number. You’ll see that in the example below, Paul is set to Ext. 704. In your own profile page, make sure that you have been assigned an extension number.
Set Call Forwarding Numbers
Next, you’ll want to make sure that you have set your forwarding number(s). To do so you’ll click on the “ADD A NUMBER” button on your profile page and enter your the number(s) you would like Vonjour to forward calls to.
Creating Your Auto Attendant Greeting
Your auto attendant greeting is the first thing your callers hear when they call your business. It’s the first opportunity to leave a good impression with potential customers of your business. The most important part of the greeting, though, is presenting the caller with directions of how to connect with the person they need to speak with.
Here’s an example of a script we made is both welcoming and informative:
Thank you for calling Vonjour, “the the uber intelligent phone system, without the cost.” If you know your party’s extension, you may dial it any time. To speak with customer support, press ‘1’. For sales, press ‘2’. For the operator, press ‘0’ or stay on the line and one of our friendly staff members will assist you.
It’s all very simple and straight to the point. Here are some things to think about when creating your greeting:
Provide options that are commonly accepted. For example, “Press zero for the Receptionist.”
Let your callers know that they can dial their party’s extension if they already know it.
Let your callers know up front if your menu options have changed recently. Remove this notice after three weeks.
Make the most frequently called option first.
Give the option description before you give the option number. For example, “For Customer, Support, press ‘5’.
Don’t say “please” before each step in the message.
You don’t want to overload your callers with too many options. Limit your options to no more than 6.
Also, don’t bury your support option too deep into the message. Creating layers between you and your existing customers is always a bad idea. Callers know that they’ll be a customer for a lot longer than they’ll be a lead in a pipeline, so you make sure to prioritize customer support in your greeting.
Creating a professional greeting should be easy, so don’t sweat it too much. If at any point you need some assistance in setting up your message or working on a script, our support team is here to help you out. Simply email email@example.com and we will be more than happy to help you out.
Good luck and may the force be with you!